Privacy Policy

01 Introduction

Accuracy Path Lab respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book diagnostic tests, use our services, or communicate with us.

02 Information We Collect

We may collect information that is necessary to provide our diagnostic and healthcare-related services, including:

• Name, age, gender, and contact details.
• Mobile number, email address, and communication details.
• Address and location details required for home sample collection.
• Test booking and appointment information.
• Relevant medical or diagnostic information provided for testing.
• Payment and transaction-related information where applicable.
• Technical information such as browser type, device information, IP address, and website usage data.

03 How We Use Your Information

The information collected from you may be used for the following purposes:

• To process diagnostic test bookings and appointments.
• To arrange and manage home sample collection services.
• To process and deliver diagnostic reports.
• To communicate with you regarding bookings, reports, and services.
• To process payments and related transactions.
• To improve our website, services, and customer experience.
• To maintain laboratory and operational records.
• To comply with applicable legal and regulatory requirements.

04 Medical and Diagnostic Information

Any medical, diagnostic, or health-related information provided by you is handled with appropriate confidentiality and is used only for legitimate diagnostic, operational, and service-related purposes. Access to such information is restricted to authorized personnel and service providers where necessary.

05 Sharing of Information

Accuracy Path Lab does not sell or rent your personal information to third parties. Information may be shared only where reasonably necessary to provide our services or comply with legal obligations.

• With authorized laboratory and healthcare personnel.
• With service providers supporting our website, payments, communications, or sample collection.
• With authorized representatives where required to provide requested services.
• When required by law, court order, or government authority.

06 Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no online system or method of electronic transmission can be guaranteed to be completely secure.

07 Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, remember preferences, and enhance the overall user experience.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

08 Third-Party Services

Our website may use third-party services such as payment gateways, analytics tools, communication platforms, maps, or other service providers. These third parties may process information according to their own privacy policies and applicable terms.

09 Data Retention

We retain personal and diagnostic information only for as long as reasonably necessary to provide our services, maintain appropriate records, meet operational requirements, and comply with applicable legal or regulatory obligations.

10 Your Rights

Subject to applicable laws and regulations, you may have the right to request access to, correction of, or clarification regarding your personal information held by us.

If you believe that your information is inaccurate or have concerns regarding the handling of your personal information, you may contact us using the details provided below.

11 Children's Privacy

Our services may involve diagnostic testing for children when booked or requested by their parent, guardian, or authorized representative. We do not knowingly collect personal information from children for independent website use without appropriate authorization.

12 External Links

Our website may contain links to external websites or third-party services. Accuracy Path Lab is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Any updated version will be published on this page with the revised "Last Updated" date.